Information Collection

Well Positioned collects personal information from clients and students during registration and throughout service delivery. This includes names, contact information, payment details, session notes, and any information voluntarily provided in communications.

Use of Information

Your data is used solely to provide, improve, and manage our coaching services and to communicate with you. We utilize Monday.com and Google Suite for data storage and management. We never sell your data.

Confidentiality, Sharing, and FERPA

We maintain confidentiality between clients and students. Progress updates and session notes may be shared with parents or guardians to support transparency and communication. No information will be shared with third parties outside the client-approved list, except as required by law or detailed in our disclaimers.

Well Positioned is not affiliated with any college or university. Because of this, we are not bound by FERPA regulations. However, we treat student privacy with the highest level of respect and confidentiality. Any personal or academic information shared during coaching is kept private unless the student signs our confidentiality waiver or there is a concern for their safety. The confidentiality waiver includes the names and contact details of the exact people with whom information can be shared, typically a parent.

Data Security

We adhere to FERPA compliance and implement enhanced security measures, including strong account protections. Payment processing is handled via Squarespace, which uses industry-standard encryption and security protocols. Well Positioned does not have visual access to your payment information.

Legal Compliance

We comply with all legally binding requests for information, such as court orders, warrants, or summons. Exceptions to confidentiality may apply as described in our service disclaimers.

Payment Security

All payments are processed securely through Squarespace, which uses SSL encryption, PCI compliance, and other industry-standard security measures to protect your financial information. We do not store or access full payment details.

Data Access, Correction, and Deletion

Clients and students may request access, correction, or deletion of their personal data, subject to the following exceptions: payment info can only be deleted by the original payee via the payment processor; students cannot request deletion of information deemed important to share with parents by Well Positioned staff; and no data will be deleted if required for legal retention. Written deletion requests will be processed within 30 days where permitted.

Data Breach Notification

In the event of a data breach, affected clients and students will be notified promptly and in accordance with applicable laws. We will take all reasonable steps to mitigate the breach’s impact and prevent recurrence.

Data Retention and Disposal

Personal data is retained no longer than three (3) years after services conclude. After this period, data will be securely deleted or anonymized except client name and record of services rendered, retained solely for compliance and record-keeping.

DIGITAL DATA PRIVACY AND YOUR RIGHTS

At Well Positioned, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect information when you visit our website.

1. Information We Collect

We may collect the following types of information:

• Personal Information you voluntarily provide (e.g., via contact forms or newsletter sign-ups), such as your name, email address, and phone number.

• Non-Personal Information collected automatically through tools like cookies, including browser type, device type, IP address, pages visited, and time spent on the site.
  

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries or messages you submit

• Improve our website’s content and functionality

• Send periodic emails if you’ve opted in

• Monitor website traffic and user behavior via analytics

3. Sharing Your Information

We do not sell, rent, or share your data with third parties except:

• When required by law

• With trusted service providers (like email platforms or analytics tools) who assist us in website operations

4. Cookies & Tracking

We may use cookies to enhance user experience, analyze traffic, and personalize content. You may disable cookies through your browser settings.

5. Data Security

We implement reasonable technical and administrative safeguards to protect your information. However, no internet transmission is 100% secure.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these websites.

7. Your Rights

You have the right to:

• Request access or deletion of your data

• Withdraw consent for marketing communications

• Limit how we use your data

• Limit the data collected while on the website

At Well Positioned, we believe that trust is the foundation of any meaningful coaching relationship. We are committed to respecting and protecting the privacy of every student and family we work with. Although we are not a school or university—and thus not subject to FERPA (the Family Educational Rights and Privacy Act)—we voluntarily adopt privacy standards that reflect the spirit of those protections.

All conversations, notes, and personal insights shared during 1-on-1 coaching sessions are considered confidential. Information within will be granted only by the student.

We do not share this information with any any outside parties not expressly included in the confidentiality waiver — unless one of the following exceptions applies:

✅ Three Exceptions:

1. The student signs our Confidentiality Waiver granting permission to share specific information with a parent or guardian.

2. There is a concern for the student’s safety, including situations involving harm to self or others.

3. We are legally obligated to report (e.g., court order or mandated reporting).

Well Positioned provides coaching and advisory services designed to support a student’s transition into college life. Our approach is strengths-based, practical, and focused on maximizing each student’s potential — not on diagnosing or treating psychological or emotional conditions.

Well Positioned does not provide medical or mental health services and is not a substitute for therapy, mental health counseling, or clinical treatment. Our staff do not function as licensed health professionals and do not assess, diagnose, treat, or resolve mental health conditions. We disclaim all liability related to the interpretation or use of our services as mental health care.

However, we reserve the right to notify emergency contacts, school personnel, or appropriate authorities if we observe behavior suggesting risk of harm — including the implication of abuse, neglect, or exploitation of self or others, even without client or student consent.

By enrolling, clients acknowledge that no therapist-client or healthcare relationship exists, and that Well Positioned bears no clinical duty of care.

✅  What You Can Expect From Your Advisor

• Consistency — We’ll show up on time, prepared, and focused on you.

• Respect — We’ll treat you with care, honesty, and professionalism.

• Confidentiality — Our conversations stay private, unless there’s a safety concern.

• Challenge + Support — We’ll celebrate your wins and push you to keep growing.

• Responsiveness — You’ll have access to your advisor for questions and support between sessions.

🔄  What We’ll Expect From You

• Show Up — Be on time and ready to engage — even on hard days.

• Be Real — Share openly. The more honest you are, the more helpful we can be.

• Take Ownership — This is your experience. We’ll guide you, but we can’t do the work for you.

• Respect the Space — This is a judgment-free zone. Be respectful to yourself and to us.

⚠️ Accountability Matters

• Missed sessions — Please give 24 advisors hours’ notice by email to reschedule.

• Ghosting — If we don’t hear from you for a while, We’ll check in — but this works best when we all stay engaged.

• Boundaries — Keep communication professional and within designated hours unless we’ve agreed otherwise.

🤝 This Is a Growth Zone

You don’t have to be perfect. You just have to be present and willing to take a step each day. We’ll work together to make sure you’re Well Positioned for what’s next — and that means bringing your whole self, even when things feel messy or uncertain.

Before coaching begins, students and parents will recieve:

1. A digital copy of privacy policy to be signed by both parties.

2. A digital copy of the Confidentiality Waiver to be signed by both parties, if elected.

3. A digital copy of the Photo and Media Release Waiver to be signed by both parties, if elected.

4. A digital copy of the complete Service Agreement to be signed by both parties.